Here at PAV Electrical Contractors we take customer satisfaction very seriously.
Complaints & Alternative Dispute Resolution (ADR) We are committed to providing a high standard of service.
If you are unhappy with any aspect of our work, please contact us in the first instance so that we can try to resolve your concerns quickly and fairly.
How to Make a Complaint:
Please contact us by:
Email: office@pavelectrical.com
Telephone: 01691649996
Post: PAV Electrical Contractors Limited, 29 Maes Myllin, Llanfyllin, Powys. SY22 5DQ
We will acknowledge your complaint and aim to resolve it as soon as possible.
TrustMark Dispute Resolution Process As a TrustMark Registered Business, we operate a complaints procedure in accordance with TrustMark requirements.
If a complaint cannot be resolved directly with us, it may be referred to our TrustMark Scheme Provider (NAPIT) VIA email at:
TrustMark requires registered businesses to have a clear complaints process available to consumers.
Alternative Dispute Resolution (ADR) If your complaint remains unresolved after our complaints process and any Scheme Provider review has been completed, you may be eligible to refer the dispute to the Dispute Resolution Ombudsman (DRO), the ADR provider appointed by TrustMark.
The Ombudsman is independent and impartial and will review the complaint to help achieve a fair outcome. For more information, please visit: https://www.disputeresolutionombudsman.org/trustmark or https://www.trustmark.org.uk