Our Scheme provider is NAPIT and we are registered for Electrical Installation, Solar PV Installation and Battery Storage Installation
About TrustMark
TrustMark is a Government-endorsed sign of consumer
protection for home improvements, repairs, renewable
energy installations and low energy retrofits that are
designed to make your home more comfortable and
cheaper to run.
TrustMark is attained by a reputable business after it can
prove to a certifying body (i.e. Certification schemes or
Trade Associations) that it has all the right competences
and consumer protections in place.
TrustMark’s requirements relate to all the business’s
work and all its employees, as it is the business which
is TrustMark registered, not just the work.
This Customer Charter sets out the rights and
responsibilities of any customer receiving advice,
installations, products, services or other work carried out
by any business which carries the Government-endorsed
TrustMark quality mark.
Customers include householders, landlords and tenants.
Businesses include a wide range of home repair,
maintenance and improvement firms, installers and
renewable energy related trade and professional
services. You can find a full list of TrustMark
businesses here:
www.trustmark.org.uk
You can have confidence a TrustMark
business will:
Do what it says it will do
Comply with this Customer Charter, and work to
the operational requirements set out in the Code
of Conduct (business behaviours) and the Codes of
Practice (technical standards) relevant to the works
completed
Provide accurate performance claims for any
home heating, insulation, energy saving or energy
generation installations, and then supply products and
services that perform as promised
Carry out a proper testing and hand-over process so
you know about how things work and how they must
be maintained
Follow processes correctly, turn up for appointments
and work the hours they say they will
Act in a responsible and professional manner
Be responsive, approachable and treat you fairly and
with respect
Communicate clearly and in good time so you always
know what is happening, for example if they are
running late for an appointment or if anything changes
¥¥Be mindful of vulnerable customers
¥¥Respect the sanctity of your home and agree any
access requirements with you
Keep their work area safe, with minimum of disruption,
ensuring that it is tidy at the close of the day
Protect your personal information in compliance with
data protection regulations
Try to understand your circumstances so, where
you receive advice, that advice is suitable and takes
account of your needs
Supply you with goods and services in line with your
usual consumer rights